Support

Our customers with active Support and Subscription Services receive a stellar customer support from EZTitles’ Tech Team. If you have any difficulties achieving your goals first check the FAQ section for quick tips of different matter and if not satisfied follow the steps for a Support Request.

Support Request

Support availability calendar

The calendar reflects the Support availability within the current month. It also serves as a reference for the public holidays, date and time in the country where the Support office is located.

Working hours

09:00 - 17:00 CET

Solve a Problem

If you have problems with EZTitles or maybe you have found a bug, please consider these actions first:

  • Take the time to read our manuals. They may provide you with the answer you seek.
  • Check the Services Portal section for an update. If the bug that troubles you has already been found, downloading the latest version may solve your problem.
  • Read through the Change Log section. When a new version is released, we post there all the information about bugfixes and new functionality.
Still need help?

If you still can't find an answer to your problem above, please send us an e-mail at support@eztitles.com. Please also include the following information in your message:

  • Your unique client number from the Registration Form you have received upon your purchase.
  • EZTitles/EZConvert version you are running (found in "Help/About", along with your registration, if you have any).
  • OS version (Windows Vista, Windows 7, Windows 8, Windows 10, Windows 11).
  • A detailed description of the problem you are experiencing.
  • Detailed description of your computer system (mainboard, processor, video/capture card, etc., you can copy/paste that information from "Help/About" in your software).